For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email customerservice@fewmoda.com.

Ordering

What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, and PayPal as well as online store credit.

I have a question about my order, what should I do?

Get in touch! Drop us an e-mail at customerservice@fewmoda.com. We are available Monday through Friday 9:30AM to 6:30PM EST.

We’re happy to answer questions about Orders, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.

Can I modify or cancel my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it gets processed. You can then place a new order for the correct product. To cancel an item, contact our customer service team with your request.

I found an item, but my size isn’t in stock, when will it be?

All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock.

Shipping

When will my order ship out?

We ask for 1-2 business days for our team to pack & ship your full order.

Orders placed for before 1:00pm EST will ship that evening, order volume permitting. Orders placed after 3:00pm EST on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at customerservice@fewmoda.com.

How long does it take my order to arrive? Can it be expedited?

All domestic orders will be delivered by Fedex two (2) business days after it’s picked up by the carrier.

When you first place an order, you will also receive an e-mail to confirm your order has been placed, and a second e-mail confirming your order has shipped. The tracking information will be provided in the shipped e-mail. You can also log into your Few Moda account and select the order you’d like to look up.

Product Q's

How do your clothes fit?

Our products are generally true to size. Depending on the style, some styles are more fitted, and some styles are oversized. Please refer to the fit notes and general size guide. 

Returns & Exchanges

What is your return policy?

Not in love? No problem. We accept returns and exchanges within 14 days from your order ship date. After 14 days, we will no longer accept returns or exchanges.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment, as items in these conditions won’t be accepted. If items in these conditions are sent back for exchange/return, you will be responsible for all shipping and handling costs incurred. 

We are committed to providing quality products at accessible price. If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. Get in touch with us at customerservice@fewmoda.com.

How do I start a return or exchange?

To start a Return or Exchange, head over to returns.fewmoda.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label.

For exchanges, you can try a new color / size for any style when selecting which items you’re sending back. This is based on available inventory. We’ll ship the new color / size as soon as your package is dropped off and scanned at the carrier. Free of charge, both ways!

We recommend you drop off the package at your earliest convenience after requesting your desired exchange, so it does not sell out in the meantime. 

Where can I find my shipping label?

Head over to returns.fewmoda.com and move through the usual return steps. You’ll receive a prepaid shipping label once we know which items you’re sending our way.

How long does a refund or exchange take to process?

Please give your refund/exchange 7-14 days to get back to you.

Please allow 5 business days from the time we receive your return for it to be processed. Once we have your items checked in, we’ll send the refund your way. Exchange items will be sent out as soon as the original item is dropped off and scanned at the carrier. 

Manufacturing & Sustainability

How do you ensure your products quality?

From fabric sourcing, pattern printing, pre-production sample, fitting, to final production, all of our labels are manufactured and QC’ed in-house. By cutting out the middle man, we are able to keep the cost low and quality high. Having our own factory also allows us to prioritize quality, compliance to worker’s safety, fair wages and benefits and dedication to minimizing environmental impacts (things like water waste and air emissions).

How do you ensure products are ethically produced?

People: On par with industry leaders in sustainability and social compliance, our in-house factory ensures employees are safe, paid fairly, given benefits, and work regulated hours. We aim to have a positive impact on the people and resources that bring our clothing to life.

Materials / Fabrics: We incorporate sustainable material such as linen, Tencel™ Lyocell, and Tencel™ Modal whenever possible without surging up the product prices for our customers. 

Linen is one of the most biodegradable and stylish fabrics in fashion history. It is strong, naturally moth resistant, and made from flax plant fibers, so when untreated (i.e. not dyed) it is fully biodegradable. Its natural colors include ivory, ecru, tan and grey. Linen can withstand high temperatures – making the fabric generally perfect for raiding the jungle or lounging on a tropical island. It absorbs moisture without holding bacteria. In fact, it is actually stronger when wet than dry and becomes softer and more pliable the more it is washed. It just gets better and better!

TENCEL™ lyocell fiber comes from the pulp of trees which is dissolved in a non-toxic organic solvent. The solution is extruded through fine holes to produce fiber and the solvent is recycled in a closed-loop process – more than 99% of the solvent is recovered and reused. The benefits of using TENCEL lyocell include the traceable and sustainable origin of the wood pulp, and the use of non-toxic chemicals and solvents in the fiber processing. In addition, TENCEL™ lyocell is a high-tenacity cellulosic fiber, which gives high strength properties to the fabric.

TENCEL™ Modal is also a wood based fiber. TENCEL™ Modal is processed from sustainably managed beechwood forests in northern and central Europe. Fiber yield of beechwood trees is 2 times higher than that of cotton plants. TENCEL™ Modal wood-based fibers exhibits high flexibility and offer textiles a long-lasting quality of exquisite softness. Due to the fiber's sleek cross section, TENCEL™ Modal fibers enhance the soft touch of fabrics even after repeated washing.

We’ll continue to innovate and create more sustainable clothing as we grow and learn!